Refund Policy for PURPLETIN LIMITED
Thank you for shopping with PURPLETIN LIMITED. We aim to provide you with high-quality motorbike accessories, jackets, boots, gloves, helmets, and clothing. Our refund policy is designed to ensure your satisfaction with your purchases.
Refund Eligibility
You may request a refund for your purchase under the following conditions:
- Items are returned within 30 days of receiving the order.
- The item(s) must be unused, unworn, and in original condition, with all tags, labels, and packaging intact.
- The refund request is for items purchased directly from our website.
Please note: We do not offer refunds on sale or clearance items, or on items that have been used, worn, or altered in any way.
How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email our customer service team at contact@riderdream.co.uk. Please include your order number and reason for the return.
- Return Authorization: Once we receive your refund request, we will review it and provide you with a Return Authorization
Refund Process
Once we receive and inspect the returned item(s):
- If your return is approved, we will process the refund to your original payment method.
- Refunds may take 5-7 business days to be processed after we receive the returned item(s).
- If the item is returned in an unacceptable condition (used, damaged, etc.), the refund will be denied, and the item will be sent back to you.
Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us immediately at contact@riderdream.co.uk within 7 days of receiving your order. We will offer a full refund or a replacement, depending on your preference.
- Required Proof: For damaged or faulty items, please send us clear pictures of the damage or defect.
- If the item was damaged during shipping, please notify us immediately so we can resolve the issue.
- Gift cards
- Items purchased during promotions or sale events (unless specified otherwise).
- Personalized or custom-made items (if applicable).
- Hygiene products like gloves, helmets, or undergarments, once opened
Exchange Policy
If you would prefer to exchange an item instead of receiving a refund, please contact us at contact@riderdream.co.uk. Exchanges are subject to product availability and must be processed within 30 days of the original purchase date.
Contact Us
If you have any questions about our refund policy or need assistance with your return, feel free to reach out:
Email: contact@riderdream.co.uk
Website: http://riderdream.co.u