Delivery & Return Policy for PURPLETIN LIMITED
Thank you for shopping with PURPLETIN LIMITED. We strive to provide a seamless shopping experience, and our delivery and return policies are designed to ensure your satisfaction.
Delivery Policy
At PURPLETIN LIMITED, we offer fast and reliable delivery services for all orders placed on our website. Our goal is to get your motorbike accessories, jackets, boots, gloves, helmets, and other gear to you as quickly as possible.
Shipping Times:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (available at checkout)
- International Shipping: Delivery times vary depending on location (please check at checkout for details)
Order Processing:
- Orders are processed within 24 hours (Monday to Friday). Orders placed over the weekend or during public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive an email with tracking information to monitor your delivery.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your item(s), you can return or exchange it under the following conditions.
Return Policy:
- Returns must be made within 30 days of receiving your order.
- Items must be unused, unworn, and in their original condition with all tags intact.
- Customers are responsible for the return shipping costs unless the item is faulty or damaged.
How to Return an Item:
- Contact our customer service team at contact@riderdream.co.uk to initiate the return.
- Provide your order number, reason for return, and any relevant photos if the item is damaged or defective.
- Pack the item securely and send it back to our returns address (provided upon request).
Exchanges:
- If you wish to exchange an item for a different size, color, or product, please contact us as soon as possible. We will assist in processing the exchange based on stock availability.
Refunds:
- Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method.
- If you received a discounted item, the refund will be based on the price you paid.
Damaged or Faulty Items:
If your item is damaged or faulty, please notify us within 7 days of receiving your order. We will either replace the item or issue a full refund depending on your preference.
Cancellations
If you wish to cancel your order, please contact us immediately at contact@riderdream.co.uk. Once your order is shipped, we can no longer cancel it. However, you may return the item once it arrives, as per our return policy.
International Returns
For international orders, customers are responsible for return shipping costs, and customs duties may apply. Please note that the refund will not include any customs charges.
Contact Us
If you have any questions regarding delivery, returns, or exchanges, feel free to get in touch with our customer service team:
Email: contact@riderdream.co.uk
Website: http://riderdream.co.u